Emirates Sets New Record in Baggage Handling Efficiency

International

Emirates has reported its busiest year for baggage handling, managing over 2.8 million bags per month between April 2024 and March 2025, averaging 100,000 bags per day.

This marks a 3.7% increase from the previous year while maintaining a 99.9% baggage handling success rate at its Dubai hub, positioning Emirates as the top airline worldwide for baggage efficiency.

Exceptional Baggage Handling Performance

Emirates’ rate of baggage mishandling at its Dubai hub remains exceptionally low, with only 1.4 mishandled bags per 1,000 – nearly 30 times lower than other carriers. In cases of unavoidable delays, 91% of delayed bags are reunited with their owners within 72 hours. Additionally, Emirates’ Lost and Found team has a 94% recovery rate for valuable items within 60 minutes, thanks to proactive efforts and dedicated staff.

Innovative Baggage Tracking Technology

Emirates’ commitment to innovation is exemplified by Emirates Bag Connect, launched in 2024. Available via the Emirates app and website, this tool allows passengers to track their baggage journey in real-time, including updates on mishandled bag delivery at 80 stations across the network.

At Dubai International (DXB) Terminal 3, Emirates handles 2,300 untagged bags per month, recovering 80% of them before flight departure through collaboration with dnata teams. On rare occasions of delays due to weather or missed connections, Emirates ensures that bags are automatically loaded onto the next available flight.

Best-in-Class Systems and Training

Emirates attributes its success to robust, high-tech systems developed through multimillion-dollar investments. From check-in to final delivery, bags pass through a complex yet efficient process involving automated systems, security scans, and collaboration between Emirates, dnata, and Dubai Airports. Continuous staff training ensures that ground handlers and operational teams are equipped with the latest knowledge and skills.

"As the world's largest international airline, our commitment to innovation and excellence in baggage handling is unwavering. We aim to provide seamless travel experiences for our passengers, maintaining our status as a leader in global aviation," said an Emirates spokesperson.

For more information, visit www.emirates.com.