Tourexpi
Delta Tops J.D. Power’s Premium Economy Segment for Third Consecutive Year
The
J.D. Power study evaluates major North American airlines based on the overall
air travel experience, assessing both business and leisure travelers. Delta
earned the highest score in the Premium Economy segment by leading in six out
of seven key categories, including:
Day
of travel pre-/post-flight experience
·
On-board experience
·
Ease of travel with the airline
·
Digital tools
·
Airline staff
Level
of trust with the airline
Delta
attributes its success to the dedication of its people, who consistently
deliver world-class service and operational excellence. The airline continues
to enhance its offerings, both in the physical and digital realms, to further
elevate the travel experience.
Enhancements
That Make a Difference
Advanced
Onboard Connectivity: Delta’s fast, free Delta Sync Wi-Fi, presented by
T-Mobile, is now available to SkyMiles members on nearly all domestic mainline
and most transatlantic flights, with international expansion in progress. The
innovative Delta Sync seatback entertainment system also offers a more
personalized in-flight experience.
Exclusive
Brand Partnerships: Delta’s collaboration with Uber enables customers to link
their SkyMiles and Uber accounts, earning miles on eligible rides and orders. A
new partnership with YouTube will soon offer SkyMiles members ad-free content
on most flights. Additionally, Delta has joined forces with Shake Shack to
serve signature burgers on select First Class routes.
Premium
Lounges: In 2024, Delta introduced Delta One Lounges at JFK, LAX, and BOS, as
well as a new Delta Sky Club at Charlotte Douglas International Airport.
Expansion projects also enhanced lounges in Miami (MIA) and New York LaGuardia
(LGA). In early 2025, Delta opened a new lounge at Orlando International
Airport (MCO) and expanded its presence at Atlanta (ATL). Further additions are
planned, including a Delta One Lounge in Seattle (SEA) and new Clubs in SEA and
Salt Lake City (SLC).
Seamless
Digital Experience: The latest update to the Fly Delta app provides improved
user-friendly features, including real-time trip updates, exclusive partner
experiences, and personalized support. Delta’s Digital ID system, available at
six hubs, offers eligible users a streamlined, hands-free experience at bag
drop and security.
Delta’s
unwavering focus on customer experience and operational excellence continues to
earn industry accolades. In 2025, Delta was once again featured on Fortune’s
100 Best Companies to Work For® and World’s Most Admired Companies lists.
Additionally, it was named the most on-time North American airline by Cirium
for the fourth year in a row and secured the top spot in the Business Travel
News Airline Survey for the 14th consecutive year.
As
Delta continues to innovate and invest in premium customer experiences, it
remains a leader in passenger satisfaction and operational performance.
Image
Credit: © Delta Air Lines
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