Tourexpi
With Eurowings and ChatGPT to an affordable dream holiday
Eurowings
goes ChatGPT: Eurowings Holidays, the tour operator brand of Germany's largest
leisure airline, has gone live with an artificial intelligence (AI) powered
travel advisor called “Holly”. It is the first online travel advisor that not
only provides travel ideas tailored towards individual preferences within a
very short time, but also enables the immediate booking of complete package
holidays via the Eurowings Holidays website in the same step – a first in
German tourism. The AI tool takes personal preferences into account and
compares them with billions of flight and hotel combinations.
On
the Eurowings
Holidays website (German only), interested parties can now find
tailor-made holidays that take special requests such as food preferences,
sporting activities, excursion ideas or physical limitations into account right
from the start. The more the digital travel consultant learns about their
customers' wishes, the lower the risk of being disappointed on holiday. The
technology finds exactly the travel package that best suits the preferences
entered. The Eurowings Holidays AI travel advisor also takes, for example, hotel
reviews into account, and immediately checks whether suitable adventure
excursions or car hire offers are available.
Faster
to the right destination with artificial intelligence
Eurowings
CEO Jens Bischof: “We know that many travellers find the search for the right
holiday destination time-consuming and tedious. With the digital travel advisor
from Eurowings Holidays, the often complex path to the perfect holiday takes a
shortcut and is radically simplified. Learning AI software recognises patterns
and personal preferences for the benefit of our customers. Eurowings Holidays
is thus increasing the quality of tourist offers and makes them much more
individualised. We are delighted that we are taking on a pioneering role with
these new-generation travel offers.”
The
AI travel advisor “Holly” has been developed by the Hamburg-based start-up
Honeepot. “The technology used ensures that customer data is fully protected
and never passed on,” emphasises Honeepot CEO Torsten Ostmeier.
Eurowings
already sells around 1,000 package holidays per day at peak times via its
rapidly growing online tour operator Eurowings Holidays. The Cologne-based
company has set itself the goal of making Eurowings Holidays one of the ten
largest tour operator brands in Germany over the next few years, particularly
with the help of digital innovations. Germany's largest leisure airline is
working closely with Karlheinz Kögel's HLX Group, which can look back on 35
years of experience in travel sales and is considered a pioneer of “dynamic
packaging”, the dynamic combination of different travel services.
“Thanks
to AI, airlines and hotels can break completely new ground and revolutionise
the package tour market to a certain extent,” says HLX chief Kögel. The
entrepreneur from Baden-Baden has been developing and expanding Eurowings
Holidays together with Eurowings since 2019. In this constellation, Eurowings
Holidays is now a technological pioneer and “is able to combine affordable
flights and affordable hotels into attractive package holidays like hardly any
other tourism company.”
Image
Credit: © Eurowings
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