Emirates extends Chauffeur-Drive service in Japan to Narita and Kansai

International

Premium ground service now available at three major Japanese airports from February and March 2026

Emirates is expanding its exclusive Chauffeur-Drive service in Japan, extending the premium ground experience to customers travelling via Narita International Airport and Kansai International Airport. From 1 February 2026, the service will be available at Narita, followed by Kansai from 1 March 2026, complementing the existing offering at Haneda Airport. With this move, Emirates remains the only international airline to provide a complimentary chauffeur-driven service in Japan.

Available to First Class and Business Class customers on eligible Emirates-operated flights, Chauffeur-Drive is designed to offer a seamless, door-to-door journey. The service includes private transfers between the airport and a customer’s home, hotel or office, ensuring a smooth transition from ground to air and back again.

Premium travel experience on the ground

The expansion further enhances Emirates’ premium proposition in Japan. At Narita International Airport, the ground experience is complemented by access to the airline’s dedicated lounge in Terminal 2, allowing premium travellers to enjoy comfort and privacy before departure.

Chauffeur-Drive is positioned as an integral part of Emirates’ end-to-end service philosophy, delivering the same level of convenience and personalised care on the ground as customers experience on board.

Service coverage and conditions

The Chauffeur-Drive service includes up to 100 kilometres per journey, calculated using the shortest distance between the airport and the designated pick-up or drop-off point. For Narita International Airport, coverage extends across Tokyo’s 23 wards and most areas of Tokyo, Chiba, Saitama and Kanagawa prefectures. At Kansai International Airport, the service covers Osaka City and large parts of Osaka, Nara, Kyoto and Hyogo prefectures.

Any distance beyond the 100-kilometre allowance is subject to an additional charge of JPY 500 per kilometre, plus applicable tax. Excess mileage fees are settled directly with the driver and can be paid in Japanese yen or by credit card.

Booking and broader network in Japan

Customers can arrange their Chauffeur-Drive service in advance via the Manage Your Booking section on emirates.com or through the Emirates contact centre. The service expansion aligns with Emirates’ broader presence in Japan, where the airline operates flights to Haneda, Narita and Kansai.

By extending Chauffeur-Drive to additional airports, Emirates continues to invest in Japan as a key market, reinforcing its commitment to delivering a consistent, high-quality premium travel experience both in the air and on the ground.