AI-supported ground processes: Lufthansa, Fraport, and zeroG drive innovation at Frankfurt Airport

Germany

Camera-based computer vision solution “seer” improves punctuality — ground operations become more efficient — customer experience enhanced.

Lufthansa and Fraport AG have signed an agreement to further optimize aircraft turnaround processes at Frankfurt Airport. Together with Lufthansa’s innovation subsidiary zeroG, the partners are introducing “seer”, a cutting-edge AI-powered camera system.

The aim is to use real-time data to make the turnaround process—every step from aircraft arrival to departure—more transparent, efficient, and punctual.

Each stage of ground handling, from docking the passenger boarding bridge to loading baggage and refueling, is recorded by cameras. The AI system automatically timestamps each step, enhancing both the quantity and quality of data collected. All information is consolidated in a central database—a single source of truth for all stakeholders.

Gradual implementation across aircraft stands

The AI-assisted turnaround solution follows an extensive development and pilot phase launched in 2023. Between February and May 2024, Lufthansa and Fraport tested the system at selected stands. Currently, “seer” is in use at five parking positions, with expansion to 20 stands expected by the end of Q3 this year. A gradual full rollout across the airport will follow.

“Transparent ground operations allow us to further improve punctuality and service quality—which especially benefits our guests,” said Jens Ritter, CEO of Lufthansa Airlines. “That’s why we are investing in the modernization of our processes using innovative technologies like the AI-driven ‘seer’ solution. When all partners at Frankfurt Airport share their ground handling data, we become more efficient and more punctual—together.”

Lufthansa brings its operational know-how, while Fraport contributes airport-side expertise. zeroG bridges both worlds, developing the underlying AI and computer vision technology at the heart of “seer” and ensuring seamless integration into existing workflows. All airlines and system partners at Frankfurt will benefit from this innovation.

“At Fraport, we are driving numerous AI initiatives to optimize airport operations, reduce employee workloads, and improve customer satisfaction,” said Dr. Stefan Schulte, CEO of Fraport AG. “The AI-powered turnaround is a perfect example. With better data visibility, staff and partners can precisely understand each process step and adapt accordingly. This improves not only individual turnarounds but the overall efficiency of airport operations.”

“Aircraft don’t generate revenue while on the ground—yet this is where the most complex processes unfold under tight time constraints,” explained Manuel van Esch, Managing Director of zeroG. “Our solution makes these processes visible, measurable, and manageable in real time using camera-based AI. This increases transparency, enhances punctuality, and improves resource utilization for both airlines and airport operators.”

The collaboration between Lufthansa, Fraport, and zeroG is a prime example of innovation through partnership in aviation. By working together, these stakeholders are setting new standards for operational excellence—strengthening Frankfurt Airport’s position as an international leader.