Tourexpi
Sabre Hospitality launches SynXis ConciergeAI
Sabre Hospitality will be showcasing the product
and its capabilities at HITEC Charlotte in USA between June 24-27,
2024.
SynXis Concierge.AI represents Sabre Hospitality's
first deployment of Generative AI, a technology that generates new content from
inputs such as text, images, and code. Drawing on Sabre's extensive data
resources, Concierge.AI provides immediate, detailed, and accurate responses to
specific queries, ensuring that effectiveness is no longer solely dependent on
support agent knowledge and experience.
Initially, SynXis Concierge.AI is being utilized by
Sabre's Customer Care and Delivery (CCD) team to enhance customer service. The
entire CCD team is equipped with Concierge.AI, poised to handle a variety of
customer interactions including questions, requests, and problem
resolution.
"SynXis Concierge.AI will significantly
elevate the customer service experience by providing swift and accurate
resolutions," said Scott Wilson, President, Sabre Hospitality.
"This innovation underscores our commitment to leveraging cutting-edge
technology to meet and exceed our customers' expectations."
Sabre Hospitality's plans for SynXis Concierge.AI,
include integration into the Community Portal to enhance self-service
capabilities. Sabre is also exploring its application in existing products to
drive operational efficiency and optimize conversions.
"Generative AI represents a monumental leap in
technology for the hospitality industry," said Amy Read, VP of
Innovation at Sabre Hospitality. "With SynXis Concierge.AI, we are not
only revolutionizing customer service but also unlocking new opportunities for
driving operational efficiency and personalizing the guest experience. We have
the data and connectivity to maximize Generative AI's potential, and we are
fully committed to continuous innovation, helping our customers achieve their
fullest potential with this transforming technology."
Image
Credit: © Sabre Corporation
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