Tourexpi
Sabre Hospitality will be showcasing the product
and its capabilities at HITEC Charlotte in USA between June 24-27,
2024.
SynXis Concierge.AI represents Sabre Hospitality's
first deployment of Generative AI, a technology that generates new content from
inputs such as text, images, and code. Drawing on Sabre's extensive data
resources, Concierge.AI provides immediate, detailed, and accurate responses to
specific queries, ensuring that effectiveness is no longer solely dependent on
support agent knowledge and experience.
Initially, SynXis Concierge.AI is being utilized by
Sabre's Customer Care and Delivery (CCD) team to enhance customer service. The
entire CCD team is equipped with Concierge.AI, poised to handle a variety of
customer interactions including questions, requests, and problem
resolution.
"SynXis Concierge.AI will significantly
elevate the customer service experience by providing swift and accurate
resolutions," said Scott Wilson, President, Sabre Hospitality.
"This innovation underscores our commitment to leveraging cutting-edge
technology to meet and exceed our customers' expectations."
Sabre Hospitality's plans for SynXis Concierge.AI,
include integration into the Community Portal to enhance self-service
capabilities. Sabre is also exploring its application in existing products to
drive operational efficiency and optimize conversions.
"Generative AI represents a monumental leap in
technology for the hospitality industry," said Amy Read, VP of
Innovation at Sabre Hospitality. "With SynXis Concierge.AI, we are not
only revolutionizing customer service but also unlocking new opportunities for
driving operational efficiency and personalizing the guest experience. We have
the data and connectivity to maximize Generative AI's potential, and we are
fully committed to continuous innovation, helping our customers achieve their
fullest potential with this transforming technology."
Image
Credit: © Sabre Corporation
The most interesting news
Read the News

Sakon Nakhon Christmas Star Parade Steps onto the Global Stage
Running from 20 to 24 December 2025, the centuries-old Christmas Star Parade in Sakon Nakhon is presented as an international cultural highlight under TAT’s Signature Event Thailand initiative, blending heritage, creativity, and community-led exper
Read the News

Turkish Airlines posts strong growth with 85.3 million passengers
Between January and November 2025, the flag carrier increased passenger numbers by 8.4 per cent, supported by rising transfer traffic and solid load factors.
Read the News

German Inbound Tourism Gains Momentum
Rising overnight stays, higher hotel occupancy and growing flight bookings point to a positive outlook for international travel to Germany
Read the News

Turkey Seeks to Turn Geographical Indication Products into Global Brands
With the world’s second-highest number of geographical indication registrations, Turkey is shifting its focus from certification to branding in order to boost exports, tourism and producer income
Read the News

Lufthansa Group to upgrade A320 fleet with real-time flight path technology
New digital system to improve efficiency, cut CO₂ emissions and enhance punctuality from 2026
Read the News

United Enhances Mobile App with Virtual Gate, Lounge Finder and Live Bag Tracking
New features deliver real-time updates, personalised guidance and greater transparency across the entire journey, just ahead of the busy holiday travel season
Read the News

Thailand welcomes one millionth UK visitor as long-haul arrivals reach record high
UK market fully recovered as long-haul arrivals surpass 10 million for the first time
Read the News

Emirates Deploys Retrofitted Boeing 777s with Premium Economy on Beirut and Beijing Routes
From early 2026, travellers flying between Dubai and Beirut or Beijing will experience Emirates’ latest Boeing 777 interiors, featuring Premium Economy and a newly configured Business Class cabin
Read the News

UN Tourism launches investment guide for Lithuania in Madrid
New publication highlights Lithuania’s tourism potential and nearly €700 million in investment opportunities during a high-level visit to UN Tourism headquarters
Read the News

TUI Musement outlines key travel trends for 2026
City breaks, sport-led travel and local experiences gain momentum as travellers seek more personalised and responsible holiday
Read the News

Emirates Skywards Platinum memberships auctioned to support children’s charities
Rare membership numbers with Platinum status for up to 20 years offered in global charity auction benefiting the Emirates Airline Foundation
Read the News

Southwest Airlines and Turkish Airlines to launch transatlantic partnership in 2026
New cooperation will enable one-ticket journeys between the United States and Istanbul with onward connections across both airline networks
Read the News

Emirates Flight Training Academy celebrates sixth graduation with 77 new pilots
The latest cohort strengthens the global aviation talent pipeline, bringing EFTA’s total number of graduates to more than 300
Read the News

Wonderfruit 2025 celebrates Molam culture with Amazing Thailand
At its 10th anniversary edition, the festival becomes a global stage for Thai cultural heritage, wellness-led experiences and sustainable tourism
Read the News

Hapag-Lloyd Cruises Launches the Wave Season for 2026/27
The World Awaits You – Book Early. Travel with Excellence
Read the News

SCAT Airlines launches direct Shymkent–Bangkok service
New route strengthens tourism and economic links between Thailand and Kazakhstan. SCAT Airlines now connects Central Asia directly with the Thai capital twice a week
Read the News

Festive Fares: Agoda Highlights Asia’s Most Affordable Year-End Flight Routes
Ahead of the Christmas and New Year holidays, Agoda has identified the most budget-friendly domestic and international flight routes across Asia, helping travelers stretch their holiday budgets further
Read the News

Cities of Stories: Agoda highlights Asia’s architectural and cultural icons
From ancient capitals to lantern-lit ports, a new Agoda selection focuses on cities where design, history and daily life intertwine
Read the News

Norwegian Cruise Line unveils winter 2027/28 deployment and brings back Free at Sea Plus
Norwegian Cruise Line (NCL) has announced its winter 2027/28 season, featuring more than 370 voyages across nearly 50 countries, alongside the return of its popular Free at Sea Plus™ package
Read the News

IHG breaks ground on landmark triple-branded hotel project near Universal Studios Japan
817-room development in Osaka, opening in 2029, marks IHG’s largest new-build deal in Japan and its first triple-brand project in the country
Read the News

Troy-themed exhibition planned for Rome’s Colosseum in 2026
Turkey and Italy agree on a major cultural project bringing Troy to the heart of Ancient Rome. Exhibition to combine museum works with a staged Troy Opera