Ryanair August survey exposes OTAs for overcharging customers

International

The airline's survey exposes OTAs eDreams, Tix, Vola & Latamy for overcharging customers up to 148% over Ryanair’s website prices.

Ryanair on12 Aug released its August OTA Survey, which exposes OTAs, eDreams, Tix, Vola & Latamy, for overcharging customers up to 148% over Ryanair’s website prices. These OTAs, none of whom have distribution agreements with Ryanair continue to inflate prices with eDreams being the biggest overcharger, charging €15.01 for a reserved seat that costs just €6.05 on Ryanair.com – an overcharge of 148%.

Ryanair continues to campaign to protect consumers from harmful practices and significant overcharging by OTAs such as Vola, Tix, Latamy, and eDreams. Ryanair continues to urge EU Govts, Consumer Ministers, and Protection Authorities to take action, calling for mandatory transparency in OTA pricing, in line with the transparent price standards upheld by Ryanair’s “Approved OTA” partners. Yet many of Europe’s Consumer Agencies and Ministers continue to ignore this consumer harm by these overcharging OTAs. It is especially noteworthy that eDreams – a Spanish OTA – continues to overcharge its customers without action or sanction from Spain’s useless Consumer Minister, Pablo Bustinduy.

Ryanair’s Dara Brady said:

“Our August survey shows that a number of OTAs who have no agreement with Ryanair such as eDreams, Tix, Vola and Latamy continue to harm unsuspecting consumers with significant overcharges of up to 148% over Ryanair website prices. Yet EU Govts and Consumer Protection Authorities, and Spain’s useless Consumer Minister Bustinduy does nothing to prevent this harm to Spanish consumers. They continue to turn a blind eye to this ongoing consumer harm.

We call on EU Govts and Consumer Protection Authorities to take action against these OTA overcharges, which are causing real harm to consumers all over Europe and particularly in Spain where the overcharging OTA, eDreams, has a large footprint.”

Picture Credit: @ Ryanair/Piotr Mitelski