Tourexpi
The Lufthansa Group is repositioning its loyalty
programme under a new name. By the end of 2026, Miles & More will become
Lufthansa Group Miles & More, reflecting its expanded role as the group's
integrated loyalty platform and strengthening its connection with the Lufthansa
Group umbrella brand.
The rebranding forms part of the company's long-term
strategy to create a more unified customer experience across its airlines and
services. Alongside the new name, the programme will introduce a refreshed
visual identity and place greater emphasis on personalised content, exclusive
experiences and stronger customer engagement.
Loyalty programme evolves into a group-wide platform
With the introduction of the Lufthansa Group umbrella
brand in customer communications, the loyalty programme is taking the next step
towards becoming a central element of the group's overall brand architecture.
The repositioned programme is designed to offer
members more personalised experiences while strengthening connections across
the Lufthansa Group's airlines and partner services. Whether travelling,
shopping, attending exclusive events or enjoying special offers, members are
expected to benefit from a more integrated loyalty ecosystem.
The programme's new brand philosophy, "Moments
that move you," places memorable customer experiences at the centre of its
future development.
"Now that we have launched our new group brand,
the next logical step is to integrate select group companies more closely into
our brand architecture. This makes their affiliation with the Lufthansa Group
more visible and tangible. The repositioning of Lufthansa Group Miles & More
demonstrates our group’s cohesion while preserving the strengths and identities
of our brands. This creates a consistent and compelling brand experience for
our customers, partners, and employees across all touchpoints," said
Dieter Vranckx, Member of the Executive Board and Chief Commercial Officer of
Lufthansa Group.
New identity to be introduced by the end of 2026
The rebranding will include a completely redesigned
corporate identity, translating the programme's strategic direction into a
modern visual appearance while maintaining a clear connection with the
Lufthansa Group brand.
The concept of "Moments that move you" will
also shape the programme's visual communication, highlighting meaningful travel
experiences and personal moments that create lasting memories for members.
With the transformation into Lufthansa Group Miles
& More, the company aims to strengthen customer loyalty across the entire
Lufthansa Group while creating a more consistent and recognisable brand
experience across all customer touchpoints.
Image Credit: © Lufthansa Group
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