Tourexpi
Wyndham Rewards has been voted the No. 1 Hotel Loyalty
Program in the USA TODAY 10Best Readers’ Choice Awards for the ninth
consecutive year. The programme, operated by Wyndham Hotels & Resorts,
currently has more than 126 million enrolled members worldwide.
The latest recognition follows another first-place
ranking from U.S. News & World Report in July. At the same time, the
Wyndham Rewards Earner Card was named the No. 1 Hotel Credit Card by USA TODAY
readers for the eighth consecutive year.
Fixed redemption rates remain a key feature
Wyndham positions simplicity as one of the main
characteristics of its loyalty programme. Unlike programmes using dynamic award
pricing, Wyndham Rewards applies fixed redemption levels, meaning the number of
points required for a free night does not increase according to seasonal or
peak demand.
Members currently earn at least 1,000 points for every
qualifying stay. Free-night redemptions start at 7,500 points, with Wyndham
planning to lower the entry level to 5,000 points per night from September.
The network covers thousands of hotels, vacation club
resorts and vacation rentals in around 100 countries, ranging from roadside
accommodation to upscale, luxury and all-inclusive resorts.
“Great loyalty programs don't just reward travel—they
give members a reason to keep coming back,” says Scott Strickland, Chief
Commercial Officer at Wyndham Hotels & Resorts. “Our focus has always been
on delivering meaningful value, whether a member is checking a bucket-list
destination off their list or simply making everyday spending more rewarding.”
Points extend beyond hotel stays
Wyndham has gradually expanded the ways in which
members can use their points beyond traditional hotel-night redemptions.
Wyndham Rewards Experiences allows members to bid for
experiences including live events and sporting activities. Partnerships include
Madison Square Garden and Caesars Rewards.
The Wyndham Travel Bundles service extends earning and
redemption opportunities to flights, cruises, rental cars and activities.
Wyndham has also introduced Wyndham Rewards Insider, its first travel
subscription programme, which includes automatic Gold status, travel discounts
and additional opportunities to earn points.
Credit card portfolio expanded
The loyalty programme is complemented by a range of
co-branded credit cards issued in partnership with Barclays. The portfolio
includes the Wyndham Rewards Earner Card, Earner Plus Card, Earner Business
Card and the recently introduced Earner Premier Card.
Wyndham revised the portfolio earlier this year,
expanding opportunities to earn points on hotel stays and everyday spending
including restaurants, groceries, fuel and electric vehicle charging.
The Earner Card has no annual fee and remains the
entry-level product in the range. The new premium Earner Premier Card includes
a 25 percent discount on free-night redemptions and benefits that Wyndham
values at more than $400 annually. It also includes Wyndham Rewards Insider
membership and introduces non-expiring points for cardholders.
Two rankings reinforce programme’s position
The USA TODAY 10Best ranking is based on a public vote
following nominations selected by a panel of travel industry experts. U.S. News
& World Report uses a different methodology, evaluating factors including
membership benefits, network coverage, the ease of earning and redeeming
points, property diversity and hotel quality.
For Wyndham, the two first-place results within a
matter of weeks provide independent recognition from two different ranking
systems at a time when hotel groups are increasingly using loyalty programmes
to strengthen direct customer relationships.
“Seeing travelers continue to rank the program #1 is a
powerful validation that we're delivering on what our members expect,”
Strickland says.
Image Credit: Hodges Bay Resort & SPA © Wyndham Hotels & Resorts
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