Eurowings goes digital, playful, and award-winning

Germany

From an XXL Advent calendar to an AI chatbot – November brings innovation, convenience, and recognition for Eurowings

A first in the airline’s history: Eurowings has unveiled its XXL Advent calendar, bringing festive cheer to its fans and customers. Standing nearly one meter tall, the 24-door calendar is filled with high-quality products, exclusive merchandise, and attractive vouchers worth a total of around €250. Only 1,000 units of this limited edition are available exclusively through the Eurowings Fan Shop for €99 – the perfect gift for travel enthusiasts in the busy pre-Christmas season.

Faster travel: automatic document check now live

Passengers flying on non-Schengen routes can now complete passport verification directly online or via the Eurowings app. The new Automated Document Check (ADC) allows travelers to enter their data during web check-in and receive instant confirmation. If everything is valid, no additional control is needed at the airport — making the process faster, smoother, and more convenient.

Always in the know: gate change notifications in real time

A new push notification feature in the Eurowings app keeps passengers instantly informed about gate changes. Updates appear at the exact same moment as the terminal displays. Those who have installed the app and activated push alerts can now relax at the airport without constantly checking information screens.

Smarter service: Eurowings introduces AI chatbot

Eurowings has also launched a new AI-powered chatbot, helping customers find answers to common travel questions in seconds. From baggage rules to sports equipment bookings, passengers can type their questions freely and receive immediate, accurate responses — without waiting on the phone or sending an email. The chatbot is accessible via the Eurowings logo at the bottom right of the airline’s website.

Award-winning recognition: “Best Low-Cost Airline” in Denmark

Capping off a strong month, Eurowings has received the Danish Travel Award 2025 in the category Best Low-Cost Airline. Presented in 24 categories, the award is considered Denmark’s most prestigious honor in the travel and aviation sector. The recognition underlines Eurowings’ successful positioning as Europe’s value airline, combining attractive pricing with reliable service and innovation.