Lufthansa Group partners with Amadeus to simplify flight bookings

Germany

New Order ID bundles travel information and streamlines rebooking and service processes

The Lufthansa Group has entered into a strategic partnership with travel technology provider Amadeus aimed at fundamentally simplifying how passengers book, manage and modify their flights. Central to the cooperation is the introduction of a new “Order ID”, which will gradually replace traditional booking and ticket numbers.

The Order ID brings together all components of a journey in a single digital reference. Flight details, seat reservations, baggage, as well as additional services such as upgrades or lounge access, are consolidated into one overview. This replaces previously separate systems and is designed to give passengers a clearer, more transparent picture of their entire trip.

“The Lufthansa Group is a pioneer in modern airline retailing,” said Tamur Goudarzi Pour, Executive Vice President Strategy at the Lufthansa Group. “We are excited to partner with Amadeus to advance the development and implementation of innovative order technology and to further improve the travel experience for our customers.”

Faster rebooking and clearer information

By standardising booking data under a single Order ID, the Lufthansa Group aims to make changes and rebookings significantly faster and more intuitive. Passengers will be able to adjust their travel plans or add services with just a few clicks. This is particularly relevant in the event of flight schedule changes or irregularities, when travellers can be offered alternative solutions and relevant information quickly and efficiently.

The new technological foundation also enhances transparency. In future, passengers will be able to see more clearly which services are already included in their booking and which additional options are available.

Gradual rollout across the Lufthansa Group

The Order ID will be introduced step by step across several airlines within the Lufthansa Group. It will complement existing digital services such as Travel ID, which will continue to manage and display personal customer profiles.

With the partnership, Lufthansa Group and Amadeus are positioning the Order ID as a key building block for the next generation of airline retailing, combining simplified processes with improved customer service and greater clarity throughout the travel journey.