Eurowings wins triple gold at the German Customer Award 2026

Germany

Top rankings for customer satisfaction, service quality and value for money underline the airline’s position among Germany’s leading discount carriers

Eurowings has secured a triple success at the German Customer Award 2026. In the latest consumer ranking conducted by the German Society for Consumer Studies, the Lufthansa Group’s value airline achieved first place in all three evaluated categories: customer satisfaction, customer service and value for money. Among discount airlines, Eurowings clearly leads the field.

Leading positions across all categories

The German Customer Award examines which companies enjoy the highest levels of customer satisfaction, deliver the best service experiences and offer convincing value in relation to price. The current ranking is based on 589,000 customer reviews spanning 259 industries. Eurowings’ top positions in all three categories reflect consistently positive customer perceptions across its core performance areas.

Value airline strategy confirmed

The triple award highlights Eurowings’ differentiation from traditional low-cost carriers. “This latest top ranking confirms our path as a value airline for Europe,” said Clemens Strauss, Head of Customer Experience, Product and Marketing at Eurowings. “We offer competitive prices without compromising on service and quality. The award is also a big thank you to our 5,500 employees who ensure every day that our customers enjoy flying with Eurowings.”

Recognition from customers

With more than 20 million passengers each year, Eurowings positions itself as more than a classic low-cost airline. The results of the German Customer Award reinforce its ambition to combine fair pricing with reliable service standards and a positive travel experience, as perceived directly by customers themselves.