Tourexpi
Eurowings has secured a triple success at the German
Customer Award 2026. In the latest consumer ranking conducted by the German
Society for Consumer Studies, the Lufthansa Group’s value airline achieved
first place in all three evaluated categories: customer satisfaction, customer
service and value for money. Among discount airlines, Eurowings clearly leads
the field.
Leading positions across all categories
The German Customer Award examines which companies
enjoy the highest levels of customer satisfaction, deliver the best service
experiences and offer convincing value in relation to price. The current
ranking is based on 589,000 customer reviews spanning 259 industries.
Eurowings’ top positions in all three categories reflect consistently positive
customer perceptions across its core performance areas.
Value airline strategy confirmed
The triple award highlights Eurowings’ differentiation
from traditional low-cost carriers. “This latest top ranking confirms our path
as a value airline for Europe,” said Clemens Strauss, Head of Customer
Experience, Product and Marketing at Eurowings. “We offer competitive prices
without compromising on service and quality. The award is also a big thank you
to our 5,500 employees who ensure every day that our customers enjoy flying
with Eurowings.”
Recognition from customers
With more than 20 million passengers each year,
Eurowings positions itself as more than a classic low-cost airline. The results
of the German Customer Award reinforce its ambition to combine fair pricing
with reliable service standards and a positive travel experience, as perceived
directly by customers themselves.
Image Credit: © Eurowings
The most interesting news
Read the News

ITB Berlin Convention 2026: Diverse Programme Sets New Trends for the Future of Tourism
From 3 to 5 March 2026, the ITB Berlin Convention brings together leading international experts to discuss balance, innovation and responsibility in global tourism
Read the News

Ryanair to Cut Brussels Traffic as Belgium Raises Passenger Taxes
Airline plans to reduce capacity by more than two million seats by 2027, citing higher taxes at Charleroi and nationwide increases in passenger charges
Read the News

Desert X AlUla 2026 opens monumental land art exhibition in Saudi Arabia’s ancient oasis
The fourth edition of the international open-air biennial brings 11 leading artists to AlUla, transforming desert landscapes into a global platform for site-responsive art
Read the News

UN Tourism Launches Investment Guidelines Highlighting Bulgaria’s Tourism Potential
New publication positions Bulgaria as an attractive, transparent and competitive destination for tourism investment
Read the News

Celebrity Cruises introduces four European-inspired festivals on Celebrity Xcel
New onboard festivals transform Mediterranean culture into an immersive experience at The Bazaar, debuting during Celebrity Xcel’s first European season in summer 2026
Read the News

Savaya Group Unveils Zumana, a New Beachfront Destination on Bali’s Kuta Beach
New lifestyle venue set to reintroduce Kuta as a contemporary hospitality hotspot when it opens in 2026
Read the News

TUI Junior Academy launches new phase in Türkiye to protect coastlines and empower young leaders
The programme reaches 5,500 students and trains 350 teachers, combining environmental education with hands-on action along Türkiye’s Mediterranean coast
Read the News

Ryanair to add 300,000 seats in Germany for summer 2026 following tax relief
Airline announces 11 new routes after Germany moves to cut air traffic tax and freeze air navigation charges, reversing part of its planned capacity reductions
Read the News

TAT reports strong results from MATKA Travel Fair 2026
Airline Focus Strategy and “Healing is the New Luxury” campaign strengthen Thailand’s premium positioning in the Nordic market
Read the News

Agoda maps out the best places to travel across Asia in 2026
A new month-by-month guide links destinations, seasonal weather, and cultural festivals, helping travelers plan each trip around the moment a place comes alive
Read the News

MGallery Collection enters 2026 with a wave of distinctive new openings
From the Maldives and Australia to France and Thailand, five upcoming hotels reflect MGallery’s focus on design-led hospitality rooted in a strong sense of place
Read the News

Emirates to launch daily Dubai–Helsinki service from October 2026
New route establishes the only year-round direct air link between Finland and the UAE and strengthens Emirates’ Nordic network with A350 operations
Read the News

HBX Group plans up to €100 million share buy-back and launch of regular dividends
HBX Group International plc has announced plans to return capital to shareholders through a share buy-back programme of up to €100 million and the introduction of regular dividend payments
Read the News

Al Qimmah and Marriott plan five new hotels with more than 2,700 rooms in Saudi Arabia
The agreement strengthens Marriott’s footprint in Jeddah, Makkah and Madinah and includes the debut of the Four Points Flex by Sheraton brand in the Kingdom
Read the News

ALL Accor highlights eight trends shaping experiential travel in 2026
In a time of economic, social and environmental uncertainty, travellers are increasingly seeking emotional balance through travel
Read the News

IHG plans major expansion in India, targeting more than 400 hotels within five years
Record signings in 2025, strong owner confidence and new brand debuts position India as a central growth market for IHG Hotels & Resorts
Read the News

Banyan Group Enters 2026 with Purposeful Growth After 100-Resort Milestone
Following a landmark year, Banyan Group enters 2026 focused on purposeful expansion, regenerative travel and deeper guest experiences
Read the News

Hilton opens Bangkok Suvarnabhumi Golf Resort & Spa, strengthening flagship presence
Hilton has expanded its flagship brand in Thailand’s capital with the opening of Hilton Bangkok Suvarnabhumi Golf Resort & Spa, marking its fourth Hilton Hotels & Resorts property in Bangkok
Read the News

Plant-powered plates: Emirates shifts vegan cuisine towards minimally processed, whole foods
New farm-to-fork concepts to debut onboard in 2027 as airline responds to growing demand for natural, plant-forward dining
Read the News

Lufthansa expands anniversary fleet with A320neo and A350 featuring XXL crane
Two additional aircraft receive special 100-year livery as anniversary fleet continues to grow. First anniversary Boeing 787-9 enters scheduled service to Mumbai
Read the News

IHG Hotels & Resorts spotlights hotel openings across Greater China in the first half of 2026
New properties reflect evolving travel patterns, diversified destinations and a stronger focus on local character