Eurowings: New boarding concept from April 2025

Germany

We’re introducing our new boarding concept on April 3, 2025 to make the boarding process even more efficient and customer-friendly for passengers in future.

The further development is based on feedback from customers who want an optimized process at the gate. The new process therefore involves a greater differentiation of boarding groups according to the fare booked. The most important change: instead of two groups, the process will be divided into three groups in future. Travelers with small children will also benefit from stress-free boarding thanks to pre-boarding.

The new boarding groups at a glance:

· GROUP 1: enables priority boarding. In addition to BIZ Class travelers, HON and SEN status customers will also benefit from this advantage. In future, it will be possible for all passengers to book the new “Priority Boarding” product individually. In the interest of a smooth process at the gate, the contingent is limited.

· GROUP 2: includes all passengers who have included a large cabin bag in their booking but do not belong to Group 1. This includes, for example, SMART bookings and BASIC customers with booked large cabin bag

· GROUP 3: includes all other passengers who are only traveling with a small underseat bag as hand baggage.

The current boarding procedure will remain in place until April 1, 2025. 2 April 2025 will serve as a transition day on which both technical and organizational adjustments will be made at the airports. From April 3, 2025, the new boarding concept will apply to all Eurowings flights.