QANTAS has cemented its place in the world’s top ten airlines moving up one spot to ninth in the annual Skytrax World Airline Awards.
The Flying Kangaroo also won Best Airline in the Australia-Pacific, Best Airline Staff in the region, and Best Premium Economy on-board catering.
Budget partner Jetstar nabbed Best Low Cost Carrier in the Australia-Pacific leaving rival Virgin Australia empty-handed this year.
The world’s largest airline Emirates was named the World’s Best ahead of 2015 winner Qatar Airways.
The awards are based on passenger surveys completed by more than 19 million travellers from more than 100 countries, covering 280 airlines.
It was the fourth time the Dubai-based Emirates has been named the best since the awards began 15-years ago.
Emirates President Sir Tim Clark said they were honoured to be recognised.
“Emirates has always put our customers at the heart of what we do, and we work hard to deliver the very best experience possible to our customers at every touchpoint, every day, all around the world,” said Sir Tim.
“We constantly invest in our product and services both on the ground and in the air. We listen carefully to our customers and then relentlessly challenge ourselves to deliver and exceed expectations.”
He said the fact the awards were based on direct feedback from passengers was “gratifying and wonderful recognition for all the hard work that had gone into creating the Emirates’ experience”.
Qatar Airways was consoled by awards for World’s Best Business Class, best Business Class Airline Lounge, while rival Middle Eastern carrier Etihad scored World’s Best First Class.
Other airlines to make the top ten included Singapore Airlines, Cathay Pacific, ANA, Etihad, Turkish Airlines, Eva Air and Lufthansa.
Garuda Indonesia slipped out of the top ten to 11th place (from eighth in 2015) and Virgin Australia was rated 18th, down from 16th.
A Qantas spokeswoman said they had worked hard on improving their product and the awards
“matched up nicely with the really strong customer satisfaction we’re seeing through our own passenger surveys”.
“We often say that our people are our best asset and the win for Best Airline Staff in
Australia-Pacific is a testament to what a great job they do on the ground and in the air,” she said.
Jetstar was equally thrilled with its nod for Best Low Cost Carrier in the Australia-Pacific.
“To stay number one, we’ve continued to provide low fares every day for customers and
lifted the bar for customer service for low cost airlines,” said a Jetstar spokesman.